FAQ

FREQUENTLY ASKED QUESTIONS ABOUT OUR STORAGE FACILITIES IN SAN ANTONIO

Our wide range of storage options and facilities all across San Antonio offer our customers any type of storage they need. We have so many options, in fact, that plenty of customers have had a few questions about which is best for them. Feel free to contact us any time to speak to a representative with an answer for you, and also check out some frequently asked questions below.

FAQ

1. How soon can I move in?

Feel free to move in as soon as storage space opens up.

2. What do I need to provide in order to rent a space?

All you need is a government-issued form of ID (driver’s license, passport, etc.). Also, if you are renting a vehicle space, you will need to bring a copy of your registration and insurance forms.

3. Am I required to sign a long-term lease?

No, rent is monthly unless the customer requests otherwise. We do offer lease term discounts for 3, 6, 9, and 12-month lease contracts.

4. What about insurance?

The tenant insurance is sold right from our office. There’s no need to contact an agent. The insurance is included with rent on a month-to-month basis.

5. Does someone have to be in the office to let me through the computer control access gate?

Nope, you will get your own password code at the time of signing.

6. How can I make a payment?

Pay on-site, over the phone, by mail, or on our website. We also have a 24/7 kiosk on-site.

7. What forms of payment are acceptable?

We take checks, cash, money orders, Visa, MasterCard, American Express, and Discover.

8. Do you sell boxes and other storage supplies?

We sell boxes as well as locks. We do not have handcarts or dollies available, however.

9. How do I know how much storage space I need?

Click here for more information.

10. Should I stop in to view your storage units, or should I schedule an appointment?

Office hours for visiting the facility are between 9 a.m. and 6 p.m., Monday through Saturday. An appointment is recommended.

11. Do I need to bring my own lock?

Free locks are given to all new move-ins and additional locks can be purchased in the office or at the kiosk.

12. How much notice needs to be given when I move out?

Our lease requires a 10-day written notice.

13. Are there any items that I am prohibited from storing?

Yes, do not store liquids or perishables that will go bad. Toxic waste, explosives, fireworks, or ammunition are also prohibited.

14. Are there any additional fees?

There is a one-time $19.95 administrative fee.

15. What are the hours of operation?

Our office hours are from 9 a.m. to 6 p.m. Monday through Saturday.

CALL US ANY TIME WITH QUESTIONS NOT ANSWERED HERE! WE ARE HAPPY TO SERVE YOU.

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